The 2am emergency call becomes tomorrow's five-star review.
A job well done is when a homeowner is most grateful, and the last thing you have time for on the way to the next call. SaysWell asks each customer once the work is finished and drafts a reply for every review that follows.
14 days free · no card required · cancel any time
When to ask, and how.
Reviews are easiest to write while the visit is still fresh. Here is how that works for plumbers, electricians, HVAC and other home services.
Once the work is done and the relief is fresh
A working furnace or a fixed leak is a feeling that fades fast. Set the request to go out a day or two after the job.
From your job list
Export completed jobs from your scheduling or invoicing tool as a CSV. Each customer on it gets the same request.
Calm replies to the tough ones
A late arrival or a price complaint gets flagged, with a drafted reply to start from, so you answer it fairly and quickly.
The request, and the reply.
Sample wording for plumbers, electricians, HVAC and other home services. Your own emails use your business name and the tone you choose.
Hi Karen, thanks for choosing Northside Plumbing. If the repair went well, would you mind leaving a quick Google review? It helps neighbors find a plumber they can trust.
Leave a review“Showed up within the hour on a Sunday and had the leak fixed quickly. Very professional.”
Hi Karen, thank you! We're glad we could get to you quickly and sort the leak out. Don't hesitate to call if you need us again. — Northside Plumbing
You read it, edit it, copy it and post it yourself.
Illustrative examples with made-up names
Bring in the customers you already have.
Upload a CSV of completed jobs from your invoicing or job-tracking tool. If your tool can send data through Zapier or Make, customers can flow in automatically.
- CSV upload
- Square sync
- Zapier or Make bridge
- ✓Every customer gets the same request, never filtered by how you expect them to rate you.
- ✓A quality check runs before every send.
- ✓Every email has a one-click unsubscribe link.
- ✓Nothing is ever posted for you.
Questions from plumbers, electricians, HVAC and other home services
Do I need a booking system?
No. A spreadsheet of customers with names, emails and the date of the job is enough to start.
What about customers I have no email for?
SaysWell sends review requests by email today, so it needs an email address for each customer. Customers without one are skipped.
Does SaysWell reply to reviews on Google for me?
Nothing is ever posted for you: you read each reply, change anything you like, and post it yourself.
Try it on your own customers.
Free for 14 days, no card needed. Or see your current Google rating first, with no account.