A freshly groomed pet is a five-star photo opportunity.
Owners love showing off a fresh cut, and that pride is when a review is easiest to write. SaysWell asks each owner shortly after the appointment and drafts a reply to every review that comes in.
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When to ask, and how.
Reviews are easiest to write while the visit is still fresh. Here is how that works for pet groomers and grooming salons.
While the pet still looks great
A day or two after the appointment, when the photos are on their phone and the grooming is still the talking point.
From your appointment list
Export owners with name, email and appointment date as a CSV. Each owner gets the same request.
Replies that mention the pet
Add the pet's name to your notes if you like; the drafted reply is yours to read and edit before you post it.
The request, and the reply.
Sample wording for pet groomers and grooming salons. Your own emails use your business name and the tone you choose.
Hi Sofia, thanks for bringing Bean in today! If you were happy with the groom, would you mind leaving a quick Google review? It helps other pet owners find us.
Leave a review“Bean came home looking and smelling amazing, and he wasn't stressed at all. We'll be back.”
Hi Sofia, thank you! Bean was a star in the chair. We can't wait to see him again. — Happy Paws Grooming
You read it, edit it, copy it and post it yourself.
Illustrative examples with made-up names
Bring in the customers you already have.
Upload a CSV of appointments from your booking tool, or connect Square. Booking tools that can send data through Zapier or Make can feed the list automatically.
- CSV upload
- Square sync
- Zapier or Make bridge
- ✓Every customer gets the same request, never filtered by how you expect them to rate you.
- ✓A quality check runs before every send.
- ✓Every email has a one-click unsubscribe link.
- ✓Nothing is ever posted for you.
Questions from pet groomers and grooming salons
What if an owner has several pets?
They are one customer with one email address, so they get one request, not one per pet.
Can I choose the delay?
Yes. The default is 3 days after the visit, and you can change it in your settings.
Does SaysWell reply for me?
Nothing is ever posted for you: you read each reply, change anything you like, and post it yourself.
Try it on your own customers.
Free for 14 days, no card needed. Or see your current Google rating first, with no account.