Refund Policy

Last updated: August 29, 2026.

Free trial

Every account starts with a 14-day free trial and no card is required to begin, so there's no charge to refund during that period.

Monthly billing

Subscriptions are billed monthly in advance and renew automatically until canceled. We don't offer pro-rated refunds for partial months or for time remaining after you cancel — see the sections below for what is covered.

International / USD accounts (billed via Paddle)

Paddle.com Market Ltd acts as the Merchant of Record for these transactions and handles refund requests directly under their own Buyer Terms and Refund Policy, not this page. In summary: you can request a refund within 14 days of your subscription's most recent renewal charge. If you've substantially used the service in that window, Paddle may reduce or decline the refund. Approved refunds are returned to your original payment method, typically within 14 days.

Failed payments

A declined or bounced payment does not immediately cancel your subscription — you get a short grace period to update your payment method before access is restricted.

How to request a refund

For Paddle (USD) transactions, request a refund directly through Paddle's buyer support — the receipt in your inbox from Paddle has a link for this. You can also email support@sayswell.com and we'll help route it.

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