The car that runs right again, and the review that comes with it.
Customers pick up the keys, pay, and leave. The moment a car runs right again is when they feel the relief, and it is gone by the next morning. SaysWell follows up for you and drafts a reply to each review.
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When to ask, and how.
Reviews are easiest to write while the visit is still fresh. Here is how that works for auto repair shops and garages.
A day or two after pickup
Soon enough that the repair is still a relief, late enough that they have driven it and it feels right.
From your service tickets
Export closed tickets with the customer's name, email and date as a CSV, or connect Square if you take payments through it.
Fair replies to price and wait complaints
Reviews with 1 or 2 stars, or wording that sounds risky, are flagged for you. Each still gets a drafted reply to start from.
The request, and the reply.
Sample wording for auto repair shops and garages. Your own emails use your business name and the tone you choose.
Hi Tom, thanks for bringing your car to Lakeshore Auto Care. If you were happy with the service, would you mind leaving a quick Google review? It helps other drivers find an honest shop.
Leave a review“The repair took a day longer than quoted and nobody called to tell me.”
Hi Tom, I'm sorry the repair ran longer than we told you and that you weren't kept in the loop. That isn't how we want to work. Please call the shop so we can make it right. — Lakeshore Auto Care
You read it, edit it, copy it and post it yourself.
Illustrative examples with made-up names
Bring in the customers you already have.
Upload a CSV of closed tickets from your shop software, or connect Square. Anything that can send data through Zapier or Make can feed the list too.
- CSV upload
- Square sync
- Zapier or Make bridge
- ✓Every customer gets the same request, never filtered by how you expect them to rate you.
- ✓A quality check runs before every send.
- ✓Every email has a one-click unsubscribe link.
- ✓Nothing is ever posted for you.
Questions from auto repair shops and garages
Can I ask for a review the same day?
Yes, you choose how many days after the visit the request goes out. Many shops pick one to three days.
What happens to a bad review?
Reviews with low ratings or risky wording are flagged so you read them first. A drafted reply is still created, and you decide what to post.
Does SaysWell reply for me?
Nothing is ever posted for you: you read each reply, change anything you like, and post it yourself.
Try it on your own customers.
Free for 14 days, no card needed. Or see your current Google rating first, with no account.