A healthy pet and a grateful owner: ask while both are true.
Pet owners are some of the most vocal reviewers when their vet gets it right. SaysWell asks each owner a few days after the visit, once the pet is back to normal, and drafts a reply to every review that follows.
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When to ask, and how.
Reviews are easiest to write while the visit is still fresh. Here is how that works for veterinary clinics and animal hospitals.
A few days after the visit
Long enough for the pet to be itself again, short enough that the care your team gave is still on the owner's mind.
Owner contact details only
SaysWell needs the owner's name, email and the visit date. Don't put pet health details in your upload; they aren't needed.
Gentle replies, in your clinic's voice
Pick a reply tone in your settings. Each drafted reply is a starting point that you read and post yourself.
The request, and the reply.
Sample wording for veterinary clinics and animal hospitals. Your own emails use your business name and the tone you choose.
Hi Priya, thanks for bringing Milo in. If you were happy with your visit, would you mind leaving a quick Google review? It helps other pet owners find a clinic they can trust.
Leave a review“The whole team was so kind to our nervous dog. We felt listened to the entire visit.”
Hi Priya, thank you so much! We're so glad we could make the visit easier for you both. Give Milo a pat from all of us. — Maple Grove Animal Clinic
You read it, edit it, copy it and post it yourself.
Illustrative examples with made-up names
Bring in the customers you already have.
Upload a CSV of owner contact details and visit dates from your practice management system. Keep the file to names, emails and dates only.
- CSV upload
- Square sync
- Zapier or Make bridge
- ✓Every customer gets the same request, never filtered by how you expect them to rate you.
- ✓A quality check runs before every send.
- ✓Every email has a one-click unsubscribe link.
- ✓Nothing is ever posted for you.
Questions from veterinary clinics and animal hospitals
Does SaysWell need my pets' health records?
No. It only needs each owner's name, email and visit date. Please keep pet health details out of your upload.
Can I choose how soon the request goes out?
Yes. The default is 3 days after the visit, and you can change it in your settings.
Does SaysWell reply to reviews for me?
Nothing is ever posted for you: you read each reply, change anything you like, and post it yourself.
Try it on your own customers.
Free for 14 days, no card needed. Or see your current Google rating first, with no account.