sayswell
For restaurants, cafés and bars

The table that raved about your food, remembered.

Diners tell the people they were with, then forget. A short window after the meal, while it is still memorable, is when a review is easiest to write. SaysWell asks each guest on your list and drafts a reply to every review.

14 days free · no card required · cancel any time

NewRequest sent
Timing

When to ask, and how.

Reviews are easiest to write while the visit is still fresh. Here is how that works for restaurants, cafés and bars.

Soon after the meal

Set a short delay so the request lands while the evening is still fresh. You pick the number of days, from the same day onward.

From the guest list you already have

Reservations, loyalty sign-ups and online orders already have emails. Upload them as a CSV, or let Square keep the list current.

Not the same guest twice in a row

SaysWell won't ask the same person again within 90 days, so regulars don't get a request every visit.

What it looks like

The request, and the reply.

Sample wording for restaurants, cafés and bars. Your own emails use your business name and the tone you choose.

Review request · sent automatically
From Harbor Street Kitchen
To Daniel
How was your visit to Harbor Street Kitchen?

Hi Daniel, thanks for dining with us on Friday! If you enjoyed your evening, would you mind leaving a quick Google review? It helps other people find us.

Leave a review
New review · drafted reply
★★★★★Daniel K.

“Great food and friendly staff. The wait for a table was a bit long on a Friday, but worth it.”

Drafted reply

Hi Daniel, thank you for coming in and for the kind words about the food and the team. We're sorry about the wait on a busy Friday and we hope to see you again soon. — Harbor Street Kitchen

You read it, edit it, copy it and post it yourself.

Illustrative examples with made-up names

Your customer list

Bring in the customers you already have.

Connect Square POS, or upload a CSV from your reservation, loyalty or online-ordering tool. Other systems can feed the list through Zapier or Make where they support it.

  • CSV upload
  • Square sync
  • Zapier or Make bridge
  • ✓Every customer gets the same request, never filtered by how you expect them to rate you.
  • ✓A quality check runs before every send.
  • ✓Every email has a one-click unsubscribe link.
  • ✓Nothing is ever posted for you.
Questions

Questions from restaurants, cafés and bars

Can I send requests the same day?

You choose how many days after the visit a request goes out, starting from the same day. Many owners prefer one to three days.

What about guests who only dined once?

They get one request. SaysWell never sends the same person a second request within 90 days.

Does SaysWell post replies to Google for me?

Nothing is ever posted for you: you read each reply, change anything you like, and post it yourself.

Try it on your own customers.

Free for 14 days, no card needed. Or see your current Google rating first, with no account.