Terms of Service

Last updated: August 29, 2026.

The service

SaysWell helps businesses send review-request emails to recent customers and draft replies to reviews found on Google or Yelp. We do not post replies to Google or Yelp on your behalf — you copy and paste drafts yourself.

Plans and billing

Starter and Pro plans are billed monthly, with no annual option. A 14-day free trial is available with no card required. Accounts are billed in USD via Paddle. If a payment fails, your account enters a short grace period before access is restricted.

Your responsibilities

You're responsible for the accuracy of the customer data you upload and for having a legitimate basis to contact those customers. Review requests must go to every imported customer without filtering by expected sentiment — this isn't just a platform setting, it's a legal requirement under FTC rules on review solicitation.

Healthcare-adjacent businesses

If you operate a dental or medical practice in the United States, you agree not to upload patient records or appointment data through this service — only customers who have separately consented to marketing contact.

Cancellation

You may cancel at any time. Your account becomes read-only immediately, data is retained for 30 days in case you resubscribe, then permanently deleted. See our Refund Policy for billing specifics.

Limitation of liability

The service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, SaysWell is not liable for indirect, incidental, or consequential damages — including lost profits, lost data, or reputational harm — arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. This is standard boilerplate for a product at this stage, not a substitute for an actual legal review.

Contact

Questions about these terms: support@sayswell.com.